How 2020 Has Shaped Customer Experience, And What Lies Ahead

As businesses have been forced to evolve, so have the means through which they gather and utilize customer experience data. Looking to the future, businesses must ensure that, regardless of how they choose to operate, customer experience should be a top priority. With new technology emerging all the time, implementing strategies to create the best customer experience possible has never been easier and will only continue to evolve and mature as time goes on. Full article: https://www.forbes.com/sites/heikkivaananen/2020/12/17/how-2020-has-shaped-customer-experience-and-what-lies-ahead/?sh=1295395d4d8f
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