What Does An Excellent Customer Experience Look Like?

The customer experience is the way a customer perceives how you treat them. The experience spans the entire research-to-buying process and the post-sale process. It also includes the quality of the product or services you deliver. The most important takeaway is to start the process. Approach your business as a consumer to learn about your customers’ experience, and then make plans for how to improve it. Full article: https://www.forbes.com/sites/forbesfinancecouncil/2020/03/16/increase-revenue-with-a-companywide-approach-to-the-customer-experience/#4de939967c9e
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