Business is All Digital: Time to Future-Proof Your Contact Centre
Customer and workforce expectations are changing. Contact centre platforms need to change, too. Legacy on-premises software lacks business agility, support for today’s distributed workforce, self-service for customers and agents, and is expensive. Migrating to the cloud delivers better flexibility for the business, efficiency for agents, and support for customers. Moreover, with the right security tools in place, a cloud-based contact centre is the ideal way to keep business and customer information safe. Full Article: https://www.uctoday.com/contact-centre/ccaas/business-is-all-digital-time-to-future-proof-your-contact-centre/
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