7 Experiences Your Customers Value Most When They Need Assistance
It’s no secret that customers have high expectations when it comes to customer service. If you don’t meet those expectations, many will simply take their business elsewhere. Or, sometimes worse, they will spread the word on social media to make their family, friends, and acquaintances have a negative impression of your brand. With so much at stake, providing great customer service is paramount. Delivering exceptional customer service starts with understanding that you have to provide a more human experience that is anchored in empathy and responsiveness. Within this framework there are seven main types of experiences customers value most when they engage with your company. Let’s take a closer at each type of experience along with the contact center technology you need to meet their expectations.
Know Them
Meet Them
Empower Them
Remember Them
Respect Them
Support Them
Assure Them
Full article: https://www.five9.com/blog/7-experiences-your-customers-value-most-when-they-need-assistance
submitted by /u/vesuvitas [link] [comments]