Three Ways to Accelerate Collaboration in the Contact Center by Integrating Microsoft Teams
Now that we are several months into the global pandemic, most of us have settled into a new normal. For businesses, this means employees—including those in contact centers—are now working, learning, and collaborating remotely. This new model has required the adoption of tools to ensure employees stay as productive and efficient as when they were in the office. To help, companies have been embracing unified communications applications such as Microsoft Teams, which now boasts 75 million active daily users. If you’re one of the thousands of companies that has embraced Microsoft Teams for your internal communications and collaboration, have you ever thought about extending it into your contact center? If not, you should. And here are the top three reasons why.
Boost your agent productivity
Connect with experts anywhere in your organization
Increase your First Contact Resolution (FCR)
Full article: https://www.niceincontact.com/blog/three-ways-to-accelerate-collaboration-in-the-contact-center-by-integrating-microsoft-teams
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