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The 6 Top Customer Experience Trends in 2021 - CX Demo
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The 6 Top Customer Experience Trends in 2021

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The 6 Top Customer Experience Trends in 2021

The digital transformation of companies accelerated significantly in 2020. In particular, they had to quickly adopt remote work and further increase their use of digital channels. A McKinsey study shows this situation could have saved five years on the adoption of digital tools. In this context, what will be the impact of these changes in…
The post The 6 Top Customer Experience Trends in 2021 appeared first on Customer Experience Magazine.

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