Develop Digital Customer Relationships, Not Single Purchases
COVID-19 hasn’t just driven an unprecedented upsurge in web activity; it’s sparked a huge shift towards digital-first living and behaviours that look set to become permanent changes. Alongside record levels of time spent online, the year so far has seen ecommerce sales rise by £4.5 billion and 17.2 billion consumers — equal to 25 percent…
The post Develop Digital Customer Relationships, Not Single Purchases appeared first on Customer Experience Magazine.