3 Key Factors in the Journey to a Cloud Contact Center
We’ll consider a large on-premises contact center with multinational, multivendor, outsourced contact centers that are distributed in various geographical regions with different languages. These contact centers have widely adopted operational best practices, such as COPC. In this instance, a full migration to a standard all-in-one cloud contact center approach might not be the best fit. Instead, this enterprise might want a flexible, low-risk approach as it favors a smooth technological and operational transformation to the cloud. The following are three critical points to consider for large enterprises transitioning from on-premises to cloud, characterized by deeply customized operational models.
Assess Your Existing Business Process Outsourcing (BPO) Contractual Terms and Conditions
Identify Any Potential High-Impact Technology Partners
Choose a Technology Partner That Follows Your Longer-Term IT Strategy
Full article: https://www.genesys.com/blog/post/3-key-factors-in-the-journey-to-a-cloud-contact-center
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