Business Unusual: Time for Empathy, Flexibility, And Customer-First Experiences To Shine
Unprecedented? Strange? Unusual? Let’s be honest, there aren’t really the words to describe the bewildering and ever-changing face of 2020 for customer focused businesses. The customer that we all want to help and serve is changing as fast as the news agenda. Unsurprisingly there have been seismic shifts in consumer behaviour this year. People are…
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