What You Need to Know: Customer Experience (CX) As We Move Forward
The global pandemic set the stage for something many of us weren’t ready to deal with on any level. Stay-at-home orders and quarantines tested people’s limits, requiring them to adapt to a new way of life. According to one survey, at least 35 percent of employers have noticed an increase in mental health support because of their employees’ social isolation and economic anxiety. With so many people feeling overwhelmed and worried about what happens next, it’s critical to understand that consumers now expect a customer experience that is genuine, seamless, and memorable. Full Article: https://www.vonage.com.ph/about-us/vonage-stories/customer-experience-moving-forward/
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