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Email-to-case Best Practices: Case Assignment Rules, Queues & Auto-Replies - CX Demo
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Email-to-case Best Practices: Case Assignment Rules, Queues & Auto-Replies

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Email-to-case Best Practices: Case Assignment Rules, Queues & Auto-Replies

Email-to-case is an out of the box Salesforce feature that allows your end customers to send an email to an alias, then have that email turned it to a support case. If you provide support to your customers, you might have something on your website… Read More
The post Email-to-case Best Practices: Case Assignment Rules, Queues & Auto-Replies appeared first on Salesforce Ben.

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