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Service Cloud Voice: Unifying Telephony and CRM in Real Time - CX Demo
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Service Cloud Voice: Unifying Telephony and CRM in Real Time

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Service Cloud Voice: Unifying Telephony and CRM in Real Time

Salesforce has announced general availability of Service Cloud Voice. This highly anticipated feature was given the spotlight at Dreamforce 2019 and according to Salesforce is set to “unify voice calls, digital channels and CRM data in real-time, for the first time.” That’s a big statement,… Read More
The post Service Cloud Voice: Unifying Telephony and CRM in Real Time appeared first on Salesforce Ben.

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