Tutorial: What is Net Promoter Score (NPS) and How do I Measure It?

Tutorial: What is Net Promoter Score (NPS) and How do I Measure It?

We’re living in an increasingly connected world, where one bad interaction with a customer doesn’t just cost you that customer but also prospective customers due to word-of-mouth. In fact, 95% of customers will tell others about a bad experience and most people trust online reviews… Read More
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